Returns and Refunds
At Just Cards Direct, we are committed to delivering the highest quality and value in all our products. If, for any reason, you are not satisfied with your order, we are happy to accept returns and issue a full refund.
- Products may only be returned if they are in their original condition and packaging. Items that have been used or damaged by the customer will not be eligible for a refund.
- To request a refund or return, please email us at sales@justcardsdirect.com or call the office at 01777 807664 (Mon-Fri, 9-5) with a detailed reason for the return. In case of damages to your order, please include supporting photos or a short video. Once approved, we will provide you with a return address.
- We advise customers to use a trackable mail service when returning products. We are not responsible for lost or missing parcels.
- Once your return has been received and inspected, a refund will be issued to your original payment method. A confirmation email will be sent to the address used during your purchase.
- Please note: We offer a full refund including delivery costs only if the return is due to an error on our part (e.g. wrong item sent or faulty product). If the return is due to a change of mind or personal preference, we will still issue a refund for the product, but delivery charges will not be refunded, and the cost of return shipping is the customer’s responsibility.
Late or missing refunds
Refunds are processed promptly during our working hours and once approved, funds leave our account immediately. If you haven’t received your refund:
- First, recheck your bank account.
- Then contact your credit card provider, as it may take time for the refund to be officially posted.
- Next, check with your bank. Some institutions require additional processing time.
Please note that some credit card companies may take up to 30 days to reflect the refund. If you have completed these steps and still haven’t received your refund, contact us at sales@justcardsdirect.com.
Shipping and Delivery
How long does delivery take?
All orders are dispatched within 1–2 business days. If your order has not arrived within the estimated timeframe, please contact our support team at sales@justcardsdirect.com. Delays are possible during peak seasons like Christmas or Black Friday.
Please note: This policy excludes delays caused by errors in the shipping address provided by the customer or missed delivery attempts.
Can I get a tracking number?
Yes. Tracking details can be provided if requested by the customer. Please note, some services used may not provide tracking information.
Order Amendments & Cancellations
What if I entered the wrong shipping address?
If you’ve entered an incorrect address, please email or phone the office as soon as possible. We will do our best to amend it, but we cannot guarantee changes if your order has already been processed or dispatched. Our system automatically processes orders using the details you provide, and we cannot accept responsibility for incorrect or incomplete addresses.
Can I cancel my order?
Orders may only be cancelled before they are processed or shipped.
Invalid Reasons for Refund or Cancellation
We are unable to honour the following reasons:
- “I no longer want the items” – Please ensure you are confident in your purchase before placing your order. Once submitted, your order forms a legally binding agreement.
- “I found the item cheaper elsewhere” – We encourage customers to compare prices before purchasing. Once an order is submitted, it is considered final.
If you need further assistance, please don’t hesitate to contact our team at sales@justcardsdirect.com.